Running a Shopify store means dealing with one constant: customers make mistakes. Whether they order the wrong item, forget to apply a discount code, or email your support team minutes after checkout asking for a change — fixing post-purchase issues can be frustrating.

Unfortunately, Shopify doesn’t make it easy to edit orders after they’ve been placed. But there is a better way. In this post, we’ll explain the default limitations, common workarounds, and how you can fix orders quickly without having to cancel or refund anything.

What Shopify Doesn’t Let You Do

Out of the box, Shopify allows limited changes to an order after checkout. You can:

• Update the shipping address

• Change the fulfillment status

• Add internal notes or tags

But you can’t edit:

• The items in the order (quantities, SKUs, variants)

• The discounts or pricing

• The shipping method

• Let the customer edit their own order

For most merchants, this means one thing: if a customer needs a change, you're forced to cancel the order and start over.

Common Workarounds (and Why They’re a Headache)

Cancel and Recreate the Order
This is time-consuming and confusing for customers. It often creates a duplicate order, messes up inventory, and leads to more support requests.

Issue Partial Refunds
You might refund part of the order and tell the customer to ignore the rest. It’s messy, unclear, and not great for accounting.

Use Notes or Tags
Internal notes don’t change what the customer receives or what’s reflected in reports.

All of these workarounds waste time, frustrate your team, and increase support volume.

A Better Solution: Editify

Editify is a Shopify app that lets you edit orders after checkout — quickly, safely, and without canceling or refunding anything.

With Editify, you can:

• Add or remove items and update quantities

• Apply or change discounts

• Adjust shipping options

• Fix mistakes before they become support issues

And if you choose, your customers can edit their own orders, reducing tickets and giving them more control and satisfaction.

Let Customers Edit Their Own Orders

One of Editify’s most powerful features is enabling customer-facing edits.
This means fewer emails that start with:
“Hey, I ordered the wrong size — can you change it for me?”

Instead, customers can make that change themselves within a time window you define.

Save Time, Reduce Support, and Improve the Customer Experience

Whether you run a fast-growing DTC brand or manage hundreds of orders a day, Editify gives your team the flexibility to fix mistakes without disrupting your operations.

Visit the app store to learn more:
Install Editify on the Shopify App Store
Free for 3 days.

Final Thoughts

Mistakes happen — but fixing them shouldn’t require workarounds, refunds, or manual duplication. With Editify, you can edit orders after checkout and keep your operations running smoothly.

Have questions or want to see Editify in action? Email us at info@fortysevenjane.com. We’d love to help.